A commercial energy broker is an intermediary that helps businesses procure electricity and gas by comparing retailers and negotiating contracts.

Yes. Most commercial energy brokers manage both electricity and gas procurement.

Some brokers operate under commission-based models, while others charge consulting fees. Payment structures should be disclosed.

Yes. Brokers often manage portfolio tenders across multiple sites and states.

Most businesses on commercial energy contracts begin reviewing procurement options 3–6 months before contract expiry, although larger or multi-site organisations may start earlier.

Early review allows time to analyse usage data, assess market conditions, run a competitive tender if required, and avoid default or rollover rates. In volatile wholesale markets, forward planning can provide greater pricing flexibility and risk management options.

The small energy market for SMEs (small and medium-sized enterprises) typically includes businesses consuming under 100,000 kWh of electricity or spending less than about $3,000 monthly on energy. Bills for these customers are usually sent quarterly.

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On the other hand, the large energy market for C&I (commercial & industrial) businesses consists of those using over 100,000 kWh per year or spending more than about $3,000 a month. In NSW, VIC, QLD, and ACT, a C&I business is defined as one that consumes more than 100,000 kWh annually. In SA, this threshold is set at over 160,000 kWh per year, with bills always issued monthly.

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What sets small business (SME) energy customers apart from large business (C&I) customers is that the large business customers can participate in, or qualify for, the wholesale energy market, enabling them to secure forward purchasing at better rates.

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To figure out where you stand, simply check your energy bill. With this information, you should have no trouble determining if you've received a SME or C&I energy bill.