Energy intelligence is Zembl’s service that brings together energy use, cost, and performance data with expert support to give businesses clearer visibility and insight across the life of their energy contract.

It includes access to energy data and reporting, invoice reviews, expense insight to support budgeting, and ongoing support from Zembl’s customer success team.

Yes. Energy intelligence is included for Zembl commercial energy customers and delivered throughout the life of your contract.

No. Energy intelligence is based on your account and contract data. It does not include external market or wholesale price data.

Yes. Zembl reviews your first bill under the contract we procure and continues to review invoices at regular intervals to ensure charges are correct.

You have access to a dedicated customer success team throughout the contract, supporting cost-saving opportunities, efficiency improvements, and relevant programs where available.

The small energy market for SMEs (small and medium-sized enterprises) typically includes businesses consuming under 100,000 kWh of electricity or spending less than about $3,000 monthly on energy. Bills for these customers are usually sent quarterly.

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On the other hand, the large energy market for C&I (commercial & industrial) businesses consists of those using over 100,000 kWh per year or spending more than about $3,000 a month. In NSW, VIC, QLD, and ACT, a C&I business is defined as one that consumes more than 100,000 kWh annually. In SA, this threshold is set at over 160,000 kWh per year, with bills always issued monthly.

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What sets small business (SME) energy customers apart from large business (C&I) customers is that the large business customers can participate in, or qualify for, the wholesale energy market, enabling them to secure forward purchasing at better rates.

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To figure out where you stand, simply check your energy bill. With this information, you should have no trouble determining if you've received a SME or C&I energy bill.

As most commercial energy procurement contracts are locked in for the full term agreed upon, businesses should review their contracts within the 12 months leading up to the end of their current agreement. This strategic timing allows for an assessment of market conditions, exploration of new pricing options, and negotiation of better terms before renewal.

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By proactively managing your energy contract with Zembl's Energy Consultants, you can always stay on competitive rates and ensure your energy contract aligns with your business needs.