How The Observatory Apartments reduced energy costs

About The Observatory Apartments

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The Observatory Apartments is a boutique hospitality business operating in Australia's competitive accommodation sector. The property has built its reputation on delivering exceptional customer service through thoughtful touches that enhance the guest experience. These include leaving lights on for late arrivals and maintaining apartments at the perfect temperature to ensure maximum comfort. In the hospitality industry, these details make the difference between a good stay and an unforgettable one. However, rising energy costs were threatening the business's ability to maintain these standards while remaining profitable.

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How Zembl helped

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The Observatory Apartments were feeling the impact of rising energy costs, with climate control and lighting central to delivering a quality guest experience. As they put it, "Energy prices have impacted our business significantly. Our biggest advantage is our customer service which includes the little touches like lights being left on for late arrivals and ensuring apartments are set at the perfect temperature to keep guests comfortable. Rising energy prices significantly affect our ability to continue offering these touches for our guests.^"

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Zembl stepped in to help. Our energy experts analysed their usage patterns, identified the right pricing structure, and secured a competitive contract through our trusted retailer network. We handled the entire process end to end, ensuring a seamless transition with no disruption to guests.

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The results were clear. The Observatory Apartments achieved meaningful savings and long-term stability, enabling them to reinvest in their property and enhance the guest experience. As they explained, "Working with Zembl has helped us keep up to date with the best deals tailored specifically to our business. Each time we engage with Zembl we save on our energy prices which allows us to reinvest this back into our property and the guest experience."