Zembl x Luxury Escapes – "Switch & escape" competition – Terms and Conditions
Promoter: The promoter of the “Switch & escape: Luxury Escapes x Zembl Competition” (also called the promotion) is Zembl Pty Ltd (ABN 29 138 847 757) of Level 6, 347 Kent St, Sydney, NSW 2000. Phone: 1300 957 721.
Eligibility: This competition is open to Australian businesses with a valid Australian Business Number (ABN) operating within New South Wales (NSW), Australian Capital Territory (ACT), Victoria (VIC), South Australia (SA), and Queensland (QLD), that complete an energy bill comparison and switch to an alternative energy plan through Zembl during the promotion period. Australian businesses operating within Western Australia (WA), Northern Territory (NT), and Tasmania (TAS) are excluded from the promotion. Employees of Zembl and Luxury Escapes, their families, agents, or any third party directly associated with administration of the competition are excluded from participating.
Entries: Each entrant is entitled to a maximum of one entry per business energy meter, identified by the NMI (National Metering Identifier) or MIRN (Meter Installation Registration Number).
Confirmation of eligibility: Entrants into the competition warrant that they meet the entry eligibility requirements, and the entrant accepts these terms and conditions. The winning entrant may be asked to provide proof of their previous year’s annual energy costs.
Competition period: The promotion period begins at 12:01 AM AEST on Thursday 1 October 2026 and ends at 5:00pm AEST on Monday 30 November 2026. Entries received after that time will not be considered.
How to enter:
For new and existing customers –
the entrant must be a business with an ABN and;
must complete an obligation-free energy bill comparison and;
switch to an alternative energy plan through Zembl during the specified promotion period date and time range.
the entrant must remain with the new energy plan provider until the date of draw to qualify.
For referring Zembl customers –
the referrer and referral must be a business with an ABN and;
the existing Zembl customer must refer a new customer through the Zembl Referral Program (Zembassador) and;
the referred customer must complete an obligation-free energy bill comparison and;
switch to an alternative energy plan through Zembl during the specified promotion period date and time range, at which point, both the new referred customer and the existing Zembl customer, will be entered into the draw.
the referral must remain with the alternative energy plan provider until the date of draw for both the referrer and referral to qualify.
Entries are submitted automatically when the switch is confirmed. No purchase fee or additional payment is required to enter.
Exclusions: Individuals under 18 years of age are not entitled to participate in this competition.
Improper conduct: Zembl reserves the right to verify the validity of entries and the right to disqualify any entrant which has undertaken any improper conduct or tampered with the entry process or participated in this competition in a manner which is not in accordance with these terms and conditions.
Prize: There will be one winner chosen. The winner will receive one Luxury Escapes Gift Card to the value of AUD $5,000. The gift card may be redeemed on Luxury Escapes offers that are available at the time of redemption and that are eligible for gift card payment, subject to availability and to the Luxury Escapes gift card terms and conditions, as amended from time to time. The gift card must be redeemed before its expiry date. The prize is non exchangeable, non transferable, and no cash alternative is offered. All costs associated with redemption, including any amount payable above the gift card value, travel to and from the point of departure, transfers, meals, insurance, visas, taxes and incidental expenses, are the responsibility of the winner.
Prize provider: The prize is supplied by Luxury Escapes Travel Pty Ltd (ABN 16 150 650 927) of Level 4, 68 Clarke Street, Southbank VIC 3006 (Luxury Escapes). Luxury Escapes is not the promoter of this promotion and is not responsible for the conduct of the promotion, including entries, eligibility, verification, the draw, notification of the winner, or delivery of the prize. Zembl is solely responsible for conducting the promotion and for all dealings with entrants. Zembl is not responsible for the terms, conditions, validity period, redemption process or availability of travel services associated with the prize. Redemption is governed solely by the Luxury Escapes gift card terms and conditions and by the terms of the individual travel product booked. All questions and complaints about the promotion must be directed to Zembl and not to Luxury Escapes.
Winner selection: The winner will be chosen at Level 6, 347 Kent St, Sydney, NSW 2000 at 10:00 AM AEST on 14 December 2026 by random draw from all eligible entries received. Zembl’s decision regarding the draw, determination of the winner and the conduct of the competition is final and cannot be contested. No correspondence will be entered into.
Winner notification: The winner will be notified via email and telephone within 7 days of the draw date. If the winner cannot be contacted within 14 days of being first notified, a further random draw will take place at Level 6, 347 Kent St, Sydney, NSW 2000 at 10:00 AM AEST on 4 January 2027. The redraw winner will be notified via email and telephone within 7 days of the redraw.
Prize acceptance and fulfilment: If a winner accepts the prize but fails to respond to reasonable requests from Zembl required to facilitate delivery of the prize within 30 days of acceptance, Zembl reserves the right to deem the prize forfeited. In this circumstance, a further random draw will take place at Level 6, 347 Kent St, Sydney, NSW 2000 at 10:00 AM AEST 30 days after initial acceptance received. The redraw winner will be notified via email and telephone within 7 days of the redraw.
Winner announcement and publicity: Entrants acknowledge and agree that Zembl will publicly announce and use the winner’s name in promotional material and general publicity. The winner’s last name, first initial and postcode will be published on the competition web page within 30 days of the drawing (or any redraw). The winner consents to Zembl using their name, suburb, image and/or voice (including photograph, film and/or recording of the same) for publicity purposes without any remuneration.
Limitation of liability and release: Nothing in these terms and conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law. Subject to that, and to the maximum extent permitted by law:
neither Zembl nor Luxury Escapes, nor their respective related bodies corporate, officers, employees, agents, contractors or distributors (each a Released Party), is responsible or liable to any entrant or winner for any direct or indirect loss, damage, cost, expense, personal injury or death arising out of or in connection with this promotion, the awarding or taking of the prize, or the use or redemption of the prize, except where it is caused by the gross negligence of that Released Party;
no Released Party is liable for the acts or omissions of any other Released Party; and
each entrant releases each Released Party from all claims of the kind described in paragraph (1).
General: By entering this competition, an entrant is indicating its agreement to be bound by these terms and conditions, and Zembl’s Privacy Policy. Entrants consent to Zembl disclosing information, if required, to Australian regulatory authorities. Zembl may, for an indefinite period, unless otherwise advised by an entrant, use the information for personal marketing, research, profiling and publicity purposes, including sending email to, or telephoning, entrants. Entrants consent to Zembl disclosing the winner's name, contact details and postcode to Luxury Escapes for the purpose of issuing and fulfilling the prize. Luxury Escapes will handle that information in accordance with its privacy policy.
Cancellation: If for any reason any aspect of this promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond Zembl’s control, Zembl may in its sole discretion cancel, terminate, modify or suspend the promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
Jurisdiction: The competition and these terms and conditions will be governed by the laws of NSW and any disputes will be subject to the exclusive jurisdiction of the courts of NSW.
Third party disclaimer: This promotion is not in any way endorsed, sponsored, administered, or associated with Facebook, Instagram or LinkedIn. Luxury Escapes supplies the prize only. Luxury Escapes is not the promoter of this promotion, does not conduct or administer it, and is not responsible for the promotion, entries, eligibility, the draw, or the selection or notification of the winner.
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