1. Acceptance of Terms
By signing up for the Affiliate Program, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. Continued participation in the program constitutes full acceptance of these terms, and failure to adhere may result in the termination of your Affiliate status.
2. Eligibility Criteria - Affiliate
To participate in the Zembl Affiliate Program, you must meet the following criteria:
2.1 Individual Affiliates
- Be at least 18 years of age
- Be an Australian resident or have the legal right to conduct business in Australia
- Have a valid Tax File Number (TFN) or Australian Business Number (ABN)
- Maintain an active online presence (website, blog, social media channel, or other digital platform)
2.2 Business Entity Affiliates
- Be a legally registered business entity in Australia with a valid Australian Business Number (ABN) and/or Australian Company Number (ACN)
- Be in good standing with relevant Australian regulatory authorities including ASIC (where applicable) and the Australian Taxation Office
- Be able to provide proof of business registration when requested
- Be actively trading and conducting legitimate business operations in Australia
- Maintain a physical business address in Australia (P.O. Box addresses are not suitable)
- The individual applying on behalf of the business should be an authorised representative with legal authority to bind the business entity
2.3 Content Requirements
- Own or operate a website, blog, social media account, or other online platform with original content
- Maintain content that is professional, accurate, and aligned with Zembl's brand values
- Not publish content that is offensive, misleading, or violates any applicable laws
2.4 Conflict of Interest
- Not be a direct competitor of Zembl in the energy brokerage or comparison space
- Not represent or be affiliated with energy retailers in a capacity that would create a conflict of interest
- Declare any potential conflicts of interest prior to participation
By applying to the program, you confirm that you meet all eligibility requirements. Zembl reserves the right to:
- Verify all information provided during the application process
- Request additional documentation or evidence of eligibility at any time
- Reject any application at its sole discretion without providing explanation
- Conduct periodic reviews of affiliate eligibility and terminate participation if criteria are no longer met
3. Eligibility Criteria - Referral
Eligible referrals for this program must:
(a) be an owner or occupier of a business or commercial premises to which energy is sold or proposed to be sold;
(b) hold a business or commercial energy account
(c) review a premise within the following states, however not within an unsellable area or embedded network:a. Small business account – NSW, ACT, VIC, SA, QLDb. Commercial business account – NSW, ACT, VIC, SA, QLD, TAS, WA
(d) have an Australian ABN and / or ACN;
(e) be aged eighteen years or over; and
(f) be able to provide Zembl with all such relevant information as Zembl may require in order to provide the Services to the Customer.
(g) Referrals must have provided consent for the referrer to provide their contact information and the right for Zembl to contact the referral for the provision of Services to the Customer.
4. Affiliate Tracking Link and Attribution
4.1 Tracking Link
Once approved as an Affiliate, you will receive a unique Affiliate tracking link that is personalised to your account. This tracking link is vital for ensuring proper tracking of leads and commissions. It must be used in its original format without any alterations. Affiliates are prohibited from masking, modifying, or tampering with the tracking link in any way, including embedding it in scripts, pop-ups, or deceptive redirects. Failure to comply with this condition will result in nonpayment for any Referrals made using the masked, modified or tampered tracking link.
4.2 Cookie Duration and Attribution
- Tracking cookies will remain active for 30 days from the initial click
- Last-click attribution model applies: the last affiliate link clicked before conversion receives credit
- Referrals must complete the switch process within the cookie duration to qualify for commission
5. Commissions
Affiliates will earn:
- $50 reward for any referred new business customer (average energy spend of less than $3,000 per month)
- $200 reward for any referred new commercial customer (average energy spend of more than $3,000k per month)
All referrals and conversions are subject to review and approval by Zembl to ensure that they meet the required standards. Any referrals found to be fraudulent, incomplete, or unqualified will not be eligible for commission. Zembl reserves the right to withhold commissions pending verification of the validity of the referred business.
6. Reasons for Declined Commissions
There are several reasons why a referral may not qualify for a commission, including but not limited to:
- The referral was already in our sales pipeline.
- The referral was already an existing customer of Zembl.
- The referral was a residential account, as the program only accepts business or commercial referrals.
- The referral decided not to switch with Zembl
- The referral was based in Northern Territory (NT) or part of an embedded network, which are ineligible areas, or in an unsellable part of TAS or WA.
7. Payment Terms
Commissions are paid out monthly, with payments being processed on the 28th day of each month via the Affiliate's chosen redemption method. To receive payment, the Referral's commission balance must reach a minimum threshold of $50. If the minimum balance is not met, commissions will roll over to the following month until the threshold is reached. It is the responsibility of the Affiliate to ensure that all payment details and preferences are accurate and up to date. Zembl will not be held liable for any delays or issues resulting from incorrect payment information.
8. Marketing Guidelines and Promotional Materials
8.1 Approved Marketing Methods
Affiliates may promote Zembl through:
- Content marketing (blogs, articles, reviews)
- Social media posts and campaigns
- Email marketing to opted-in subscribers
- Video content and podcasts
- Paid advertising (with restrictions on branded keywords as outlined in Section 9)
- Comparison and review websites
8.2 Use of Promotional Materials
- Zembl will provide approved banners, logos, and marketing copy
- All promotional materials must be used without alteration
- Custom content must be factually accurate and not misleading
- Affiliates must clearly identify themselves as independent partners, not Zembl employees
9. Prohibited Activities
Affiliates must adhere to ethical standards when promoting Zembl's services. The following actions are strictly prohibited and may result in immediate termination of Affiliate status without notice:
- Using misleading or deceptive practices to generate leads.
- Engaging in spamming or sending unsolicited messages in violation of applicable laws.
- Misrepresenting Zembl's services or making false claims.
- Engaging in Pay-Per-Click (PPC) advertising that involves bidding on Zembl's branded keywords or using Zembl's trademarks in PPC ads without prior written approval.
Additional prohibited activities include:
- Cookie stuffing or forced clicks
- Using adware, spyware, or malware
- Creating websites that could be confused with official Zembl properties
- Using Zembl trademarks in domain names
Any violation of these prohibited activities will result in immediate forfeiture of earned commissions and possible legal action.
10. Self-Referral Exclusion
Referrals must be made in good faith and intended for new customers only. Any attempt to refer yourself, a business you own or work for, including using alternate email addresses or accounts, will be considered invalid, and no referral incentive will be granted. Zembl reserves the right to review and disqualify any referrals that do not meet the program's terms and conditions.
11. Termination
Zembl reserves the right to terminate any Affiliate account at its sole discretion, for any reason, including but not limited to breaches of these Terms and Conditions, fraudulent activity, or inactivity. Upon termination, all rights to access the Affiliate portal and use Zembl promotional materials will cease immediately. Affiliates will forfeit any outstanding commissions that have not yet been paid at the time of termination.
12. Intellectual Property
Affiliates are granted a non-exclusive, revocable, and limited license to use Zembl trademarks, logos, and other marketing materials solely for the purpose of promoting Zembl's services. Affiliates must not alter, modify, or misrepresent any intellectual property provided by Zembl. This license will automatically be revoked upon termination of the Affiliate's account or upon breach of these Terms and Conditions. Zembl retains all rights, title, and interest in its intellectual property, and Affiliates must comply with all instructions regarding the use of such materials.
13. Limitation of Liability
Zembl is not liable for any direct, indirect, incidental, or consequential damages arising from the Affiliates participation in the program. This includes, but is not limited to, any losses of revenue, profits, data, or business opportunities because of the Affiliate's use of Zembl's services, tracking links, or promotional materials. Zembl makes no warranties or representations regarding the success of the Affiliate program, or the potential earnings Affiliates may receive.
14. Modification of Terms
Zembl reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will be communicated to Affiliates via email or the Affiliate portal. Continued participation in the program following such modifications constitutes acceptance of the revised terms. Affiliates who do not agree to the updated terms may choose to terminate their participation in the program.
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, without regard to its conflict of law provisions.
16. Contact Information
For any questions, concerns, or clarifications regarding the Affiliate Program or these Terms and Conditions, Affiliates are encouraged to reach out to us directly at hello@zembl.com.au. Our team is available to assist with any enquiries and provide guidance on compliance with the program.
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