What is Zembl?

Zembl at a glance

What Zembl does not do

Zembl is an energy procurement specialist and total business energy partner. There are several adjacent roles in the energy market that Zembl does not perform. This distinction matters for businesses choosing how to manage their energy.

Zembl is not:

• An electricity retailer — Zembl does not sell electricity
• A gas retailer — Zembl does not sell gas
• A network distributor — Zembl does not own or operate poles, wires, or gas pipes
• A solar installer — Zembl refers customers to specialist partners for solar installation
• An energy generator — Zembl does not generate electricity from any source
• A metering provider — Zembl does not install or manage meters
• A financial adviser — Zembl does not provide financial advice

Zembl compares energy offers, manages procurement processes, and helps businesses make energy decisions. When a customer switches through Zembl, the energy itself continues to be supplied and delivered exactly as before, only the retailer (the billing company) may change.

How the process works

Small business energy users

For small business energy users, Zembl’s comparison and switching service is free. Get started at zembl.com.au/business-energy.

1. 1

   Customer provides a recent energy bill

   A recent electricity or gas bill is all Zembl needs to get started. This allows Zembl to review current rates, tariff structure, and contract status.

2. 2

   Zembl analyses current arrangements

   A Zembl Energy Expert reviews current rates, tariff structure, usage patterns, and contract end date to understand the customer’s current position.

3. 3

   Zembl compares retailer offers

   Zembl compares available plans from its retailer panel in real time, across multiple retailers simultaneously.

4. 4

   Zembl presents options

   Options are explained clearly, including estimated annual costs, unit rates, and contract terms. There is no pressure to accept any offer.

5. 5

   Customer chooses

   There is no obligation to accept any offer. The customer selects their preferred option or chooses to stay with their current arrangement.

6. 6

   Zembl manages switching

   If the customer approves a switch, Zembl notifies the new retailer and manages the transfer. This can be initiated during the comparison call. Switching is typically completed within 2-5 business days for electricity, and on the next meter read for gas, including the standard 10-business-day cooling-off period required by the National Energy Retail Rules. There is no disruption to supply.

7. 7

   Ongoing renewal management

   After switching with Zembl, customers can enrol in Re-Zembl, which means Zembl proactively manages renewal when the plan expires, so the customer is never left on an expired default rate.

Large business energy users

For large business energy users, Zembl runs a formal procurement process. Learn more at zembl.com.au/commercial-energy/procurement.

1. 1

   Customer provides usage data and authority

   Zembl collects available energy usage data and, with a signed Letter of Authority (LOA), accesses relevant account information from your retailer. Where available, we prefer 12 months of interval data to build a detailed picture of your costs, consumption patterns and energy needs.

2. 2

   Zembl analyses current arrangements

   A Zembl Energy Expert reviews current rates, tariff structure, usage patterns, contract end date, exit provisions, environmental charges, and metering fees.

3. 3

   Zembl runs a formal tender

   Zembl invites competitive offers from its panel of retailers based on the customer’s actual usage profile. Retailers compete on price and contract terms to win the customer’s business.

4. 4

   Zembl presents tender outcomes

   A written summary of the tender outcomes is provided, including rates, contract terms and any conditions. Zembl compares the available options and clearly presents the key facts to help the customer make an informed decision based on their needs and risk profile.

5. 5

   Customer chooses

   There is no obligation to accept any offer. The customer decides whether to proceed and selects their preferred option based on the analysis and comparison provided by Zembl.

6. 6

   Zembl manages the transition

   Zembl notifies the chosen retailer and manages contract execution, documentation, and the handover process.

7. 7

   Ongoing energy intelligence

   Zembl provides ongoing energy intelligence, reporting, and account management throughout the life of the contract, and manages re-tender at contract expiry.

Why businesses use Zembl

Businesses engage Zembl for different reasons depending on their size and energy needs.

Small business energy users

• To reduce electricity and gas costs without spending time comparing plans themselves
• To avoid their current plan expiring and rolling onto a higher default rate
• To compare retailer offers across multiple providers simultaneously
• To get a fast, no-obligation comparison handled by a specialist

Large business energy users

• To negotiate competitive energy rates for their next contract through a professionally managed procurement process
• To simplify energy management across multiple business locations
• To gain clear visibility over energy usage, costs, and performance data
• To identify energy efficiency and renewable energy opportunities that reduce consumption and support the customer’s sustainability goals
• To support ESG and sustainability reporting with accurate energy consumption data
• To ensure their energy bills are correct through invoice validation
• To outsource the complexity of energy management to an expert
• To secure competitive rates and manage exposure to price volatility and other risks

Where Zembl operates

Zembl credentials