Zembl $100 Better Offer Guarantee - Terms and Conditions

1. Promoter: The promoter of the "Zembl $100 Better Offer Guarantee" is Zembl Pty Ltd (ABN 29 138 847 757) of 347 Kent St, Sydney, NSW 2000. Phone: 1300 957 721.

2. Eligibility: This offer is open to Australian small business customers, identified by their Australian Business Number (ABN), that are on a small business (small market) energy plan, and operate within New South Wales (NSW), Victoria (VIC), South Australia (SA), Australian Capital Territory (ACT) or Queensland (QLD) excluding premises within the Ergon distribution zone. Zembl must have an available energy plan for the customer's energy location and meter at the time of comparison. Employees of Zembl, their families, agents, or any third party directly associated with administration of this offer are excluded from participating.

3. Confirmation of eligibility: Customers warrant that they meet the eligibility requirements set out above and accept these terms and conditions by submitting their details. A customer will be considered to have switched once their application has been accepted by the retailer and the new energy contract has commenced.

4. Offer Period: The Offer Period begins at 12:01 AM AEST on 1 August 2026 and ends at 11:59 PM AEST on 30 September 2026. Bill reviews and eligible switch applications submitted outside this period will not be considered.

5. How to qualify: To qualify for the $100 payment, a customer must:  
   

               (a) provide their most recent business energy bill as part of a free energy comparison with a Zembl Energy Expert;  

               (b) switch to a new small business energy plan with Zembl during the Offer Period; and  

               (c) remain on that new plan for a period of more than 30 days from the switch date,

               (d) not be offered an eligible plan under clause 8 that is estimated to save more than $100 annually (including GST)

6. Exclusions: Operators or managers of embedded networks are not entitled to participate in this offer.

7. Improper conduct: Zembl reserves the right to verify the validity of any bill review or switch request, and to disqualify any customer who has undertaken any improper conduct, tampered with the review process, or requested repeat reviews in a manner not in accordance with these terms and conditions.

8. Payment condition: At the time of comparison, Zembl will compare the customer’s current energy plan against eligible plans available through Zembl’s participating retailer panel. The comparison will use information provided by the customer and other information reasonably available to Zembl, including billing information, energy usage, tariffs, supply charges, contract terms and applicable discounts, to estimate annual energy costs. If Zembl is unable to identify an eligible plan that delivers an estimated annual bill saving (including GST) of more than $100, the customer will qualify for the $100 payment once they agree to switch to a new eligible energy plan through Zembl. The payment will only be made once the customer has completed the switch and satisfied all applicable eligibility requirements, including the 30-day retention requirement set out in clause 5. Customers who remain on their current energy plan will not qualify for the payment.

9. Limit on payments: Only one $100 payment is available per business (ABN) within the Offer Period, regardless of how many times a bill review is requested or how many sites are reviewed.

10. Payment: The $100 payment will be made in three batches.
    

               (a) For all qualifying bill reviews and switches made between 1 and 31 August 2026, payment will be made on Friday 9 October 2026.

               (b) For all qualifying bill reviews and switches made between 1 and 30 September 2026, payment will be made on Friday 6 November 2026.

               (c) If a customer's 30-day retention period under clause 5(c) has not been completed, or the customer's retailer transfer has not been finalised, by the relevant batch payment date, the customer will instead be included in a third scheduled batch, final payments will be made on Friday 8 January 2027.

11. Voucher terms: The $100 will be issued as a Mastercard® Digital Gift Card (each a "Voucher") to the customer's mobile phone number and email address (an Australian mobile number, not a landline, is required). The Voucher is non-exchangeable, non-transferable, and no cash alternative is offered. The Mastercard® Digital Gift Card is issued by 545490 Pty Ltd, ABN 83 648 605 225 trading as Karta Co ("Karta") and distributed by 545490 Ops Pty Ltd. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Redemption is subject to Karta's standard terms and conditions, available at https://www.karta.com.au/terms-conditions#digital. The Voucher requires a mobile phone number to fulfil, and activation must occur within 90 days of the date of issue. Once issued, the Voucher can be accessed using a 6-digit code sent to verify the recipient's Karta App and/or during identity verification, within 60 minutes of receiving the code. If the code is not entered in time, the customer can request a new code. Zembl will make reasonable attempts to contact eligible customers for a mobile number if one is not provided. The $100 cannot be fulfilled without a valid mobile number.

12. Zembl's discretion: Zembl will determine whether an available plan constitutes a better offer by applying the comparison methodology described in clause 8 using the information available at the time of comparison. Where additional information is required to complete the comparison, Zembl may request that information before determining eligibility.

13. Other offers: This offer can not be used in conjunction with any other Zembl offers or promotions.

14. Limitation of liability: Insofar as is permitted by law, Zembl, its agents or distributors will not in any circumstances be responsible or liable to compensate the customer or accept any liability for any direct or indirect loss, damage, personal injury or death occurring as a result of participating in this offer, except where caused by the gross negligence of Zembl, its agents or distributors or that of their employees.

15. General: By participating in this offer, the customer’s personal information is collected as part of this promotion will be used to administer the offer, conduct the energy comparison, determine eligibility, and provide any eligible reward. Zembl will handle personal information in accordance with its Privacy Policy. Any marketing communications will be sent in accordance with applicable privacy and marketing laws and customer preferences. To download a copy of these terms and conditions, click here.

16. Cancellation: If for any reason any aspect of this offer is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond Zembl's control, Zembl may in its sole discretion cancel, terminate, modify or suspend the offer and invalidate any affected entries, subject to State or Territory regulation.

17. Jurisdiction: This offer and these terms and conditions will be governed by the laws of NSW, and any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

18. Social media disclaimer: This offer is not in any way endorsed, sponsored, administered, or associated with Facebook, Instagram, or LinkedIn.